Loyalty Programme
Last updated: 23.06.2026
General Provisions
1.1. This document sets out the rules of the Loyalty Programme of the longiviya.com Platform (hereinafter — the “Programme”).
1.2. The Programme operator is KOLLABIUM-FZCO (IFZA Building A1, Dubai Silicon Oasis, Dubai, UAE) (hereinafter — the “Company”).
1.3. Any registered user of the Platform is a Programme participant (hereinafter — the “Participant”).
1.4. Participation in the Programme is free of charge and does not require additional registration. Creating an account on the Platform automatically enrols the user in the Programme.
Bonus Points
2.1. The unit of account within the Programme is the Bonus Point (hereinafter — the “Point”). One point is equivalent to one Russian rouble (1 point = 1 ₽) when used to pay for products on the Platform.
2.2. Points are not money, electronic money, securities, cryptocurrency or any other financial instrument.
2.3. Points do not expire. Accrued Points remain in the Participant's account without any time limit. The Company does not cancel or write off Points upon the expiry of any period.
2.4. The current balance and the history of accruals and debits are available to the Participant in the personal account on the Platform.
Ways to Earn Points
For Store Owners (Partners)
3.1. Sales remuneration. Store Owners with an active subscription receive remuneration in Points for every paid order placed through their Store, including their own purchases. The rate is 5% of the order value. Detailed terms are set out in the Partner Agreement.
3.2. Remuneration from the Partner Structure. Store Owners receive remuneration for sales through the Stores of Referred Partners (up to the 6th line). The rates are set out in the Partner Agreement.
3.3. Referred Partner subscription bonus. When a Referred Partner takes out a subscription, the Mentor is credited with a one-off bonus: 300 points (Personal), 450 points (Brand), 1,000 points (Business).
For All Participants
3.4. Promotions. The Company may run promotions crediting Points to any Participants. The terms of each promotion are published separately on the Platform.
3.5. Transfer from another Participant. A Participant may receive Points from another Participant belonging to the same partner network, via the transfer function (section 05).
Using Points
4.1. Points may be used for partial payment of orders on the Platform.
4.2. The maximum share of an order that may be paid with Points is 50% of the order value. The remaining part is paid with money.
4.3. Points are applied at checkout. The Participant chooses the number of Points to redeem, within the established limit.
4.4. When Points are used to pay for an order, the commission remuneration of Partners is calculated on the full order value (before the application of Points).
4.5. Points are debited at the moment the order is paid. In the event of a full order cancellation or a product return, the debited Points are returned to the Participant's account.
Transferring Points Between Participants
5.1. Partner Store Owners who have accrued at least 30,000 Points in total over all time may transfer Points to members of their partner network — the upline Mentor or members of the downline structure down to level 6.
5.2. The minimum transfer amount is 1,000 points. The maximum total amount of transfers per day is 50,000 points. No transfer fee is charged.
5.3. A transfer is executed instantly and is final. Completed transfers cannot be cancelled.
5.4. The Company may set and change transfer limits, and may suspend the transfer function if signs of abuse are detected.
5.5. Points received by way of a transfer are not taken into account when calculating remuneration, turnover or any other indicators of the Partner Programme and may be used exclusively to pay for orders on the Platform.
Order Cancellation and Product Returns
6.1. In the event of a full order cancellation or a product return:
6.2. If, at the time of the debit, the Partner's balance is insufficient, the balance may become negative. A negative balance is offset against subsequent accruals.
- Points used by the Participant to pay for the order are returned to their account;
- Points credited to Partners as remuneration for that order are debited from their accounts.
Restrictions
7.1. Using the Programme for abusive purposes is prohibited, including:
7.2. If abuse is identified, the Company may:
7.3. Points are accrued and used exclusively within the Platform. Points cannot be exchanged for cash, except in the cases provided for by the Payout Policy for Store Owners.
- creating fictitious orders to obtain Points;
- use of multiple accounts by one person;
- systematic Points transfers showing signs of circumventing the Programme's terms;
- other actions aimed at artificially inflating the balance.
- cancel Points credited as a result of bad-faith actions;
- suspend participation in the Programme;
- restrict the transfer function for the Participant concerned.
Amendments to the Terms
8.1. The Company may amend the terms of the Programme. The current version is published on the Platform with the date of the update indicated.
8.2. Participants are notified of amendments affecting the procedure for accruing or using Points, or the payment limit, at least 14 (fourteen) calendar days in advance.
8.3. The Company reserves the right to suspend or discontinue the Programme by notifying Participants at least 30 (thirty) calendar days in advance. In that case, Participants are given the opportunity to use their accumulated Points within that period.
Contacts
For questions related to the Loyalty Programme, please contact:
Email: support@longiviya.com
Operator: KOLLABIUM-FZCO, IFZA Building A1, Dubai Silicon Oasis, Dubai, UAE.